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Automotive Service Director
2 months ago
As a Service Manager with Christian Brothers Automotive, you will be responsible for leading the daily operations of our service center. This includes managing office and shop personnel, ensuring quality of work, and maintaining a positive attitude and communication with guests.
Key Responsibilities- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
- Direct the smooth, orderly and organized operation of the store
- Maintain a personal positive attitude and positive communications at all times
- Develop guest estimates and work orders
- Direct Service Writer's development of guest estimates and work orders
- Assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily accounting closing and balancing procedures
- Perform daily, weekly, and monthly reconciliations, audits and report analysis
- Report results to Owners
- Ensure all equipment is fully operational and in good working order
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the guests, before, during and after service
- Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
- Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
We are looking for a highly motivated and experienced Service Manager who can lead our team to success. If you have a passion for delivering exceptional customer service and are looking for a challenging role, we encourage you to apply.
