Bilingual Insurance Customer Service Representative

3 weeks ago


Dagsboro, Delaware, United States Staff My Agency Full time
About the Role

Staff My Agency is seeking a highly skilled and customer-focused Bilingual Insurance Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about insurance options, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Lead Generation: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services to drive business growth.
  • Communication: Utilize strong written, verbal, and listening skills to effectively communicate with customers, colleagues, and management.
  • Problem-Solving: Proactively identify and resolve customer issues, providing solutions that meet their needs and exceed their expectations.
Requirements
  • Language Skills: Fluent in Spanish and English, with excellent communication skills.
  • Insurance Knowledge: Basic understanding of insurance concepts and principles.
  • Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Adaptability: Ability to adapt to changing priorities and deadlines.
What We Offer
  • Competitive Compensation: Base pay plus commission/bonus structure.
  • Benefits: Paid time off, health insurance, and opportunities for growth and advancement.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.


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