Customer Service Representative

1 week ago


Dagsboro, Delaware, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and work ethic, with a total commitment to success each day.
What We Offer:
  • Competitive base pay plus commissions and bonuses
  • Paid time off (vacation and personal/sick days)
  • Health insurance
  • Valuable experience and growth opportunities
  • Chance to advance within our office
Requirements:
  • Property & Casualty license (must be able to obtain)
  • Ability to complete State Farm Agency training program
  • Reliable transportation or willingness to relocate to Dagsboro office
  • Bilingual English/Spanish preferred
  • Insurance service/sales experience preferred
  • Excellent interpersonal, communication, and organizational skills
  • Self-motivated and detail-oriented individual
  • Ability to work in a team environment and multitask
  • Selected candidate must remain current in product changes, licensing, and technical developments


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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