Cable Service Technician I

4 weeks ago


Dagsboro, Delaware, United States Mediacom Communications Full time
Job Posting by: Mediacom Communications

Position Overview:
As a Cable Service Technician I, you will be primarily engaged in the installation of our cable television and broadband services. Your role will involve driving a company vehicle, visiting customer residences, and representing Mediacom with professionalism and care. You will also acquire skills to perform various tasks including service installations, modifications, additional outlet setups, service disconnections, payment collections, and addressing unique customer requests regarding installations.

Key Responsibilities:


1. Execute customer drop installations (both exterior and interior) thoroughly from tap to antenna terminals on customer equipment in various dwelling types, including pre-wired units.

2. Conduct new connections, reconnections, requested and non-payment disconnections; add outlets; install and/or remove converters; perform service upgrades and downgrades.

3. Assess picture quality and determine the acceptability of the picture delivered following the installation of cable services.

4. Work with connectors, fasteners, and wiring while utilizing hand tools effectively.

5. Employ standard CATV hand and power tools to fulfill job responsibilities.

6. Complete necessary paperwork as directed by system management.

7. Measure signal levels using a field strength meter; troubleshoot installation issues by adding and subtracting levels; install connectors on various types of drop cable; maintain proper clearances; and install tap-off devices.

8. Climb poles using appropriate safety equipment (safety belt, safety strap, and climbers), ladders, or other structures as required.

9. Lift and transport loads up to 100 lbs. (including line ladder); work in confined spaces, such as crawl spaces.

10. Properly utilize, store, and maintain a VOM or DMM to check for "open" or "short" circuits online as well as AC and DC voltages.

11. Interpret general drop system layouts from blueprints.

12. Educate customers about FCC Rules and Company policies as they relate to service.

13. Operate company vehicles responsibly while performing job duties; maintain vehicle upkeep and service.

14. Drive additional revenue for the company through effective sales techniques and by providing information about product options, promotional campaigns, and services.



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