SW Support Engineer II

21 hours ago


Maryland, United States NCR Corporation Full time

**Job Overview:**

NCR Corporation is a leading global provider of digital commerce solutions. As a SW Support Engineer II, you will work in a team environment to troubleshoot, configure, and deliver NCR software solutions to clients.

About the Role:

  • Plan, install, configure, maintain, and support all applications and hardware
  • Communicate with co-workers and management to perform this job successfully
  • Troubleshoot hardware and software issues on a timely basis to adhere to contractual SLAs
  • Monitor and analyze Helpdesk entries to ensure client needs are properly met
  • Perform daily monitoring of all applications and data links
  • Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
  • Provide ongoing education and training to users
  • Pose changes or solutions to products and services for optimal business results
  • Investigate customer relationship problems, and analyzes business processes
  • Analyze customer requirements and pose solutions to satisfy their needs
  • Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting

Benefits and Qualifications:

  • $90,000 - $110,000 per year (estimated salary range)
  • Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support experience
  • CompTIA Security+ Certification
  • Current Active DOD Security Clearance at the Secret Level or higher
  • Knowledge of IT operations in a government environment
  • Strong technical ability
  • Excellent written and oral communication skills
  • Leadership skills
  • Able to multitask and work independently

About Us:

NCR Corporation is a leading provider of digital commerce solutions. Our company overview, salary, job description, required skills and qualifications, benefits, and other information are available upon request.



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