SW Support Engineer II
21 hours ago
**Job Overview:**
NCR Corporation is a leading global provider of digital commerce solutions. As a SW Support Engineer II, you will work in a team environment to troubleshoot, configure, and deliver NCR software solutions to clients.
About the Role:
- Plan, install, configure, maintain, and support all applications and hardware
- Communicate with co-workers and management to perform this job successfully
- Troubleshoot hardware and software issues on a timely basis to adhere to contractual SLAs
- Monitor and analyze Helpdesk entries to ensure client needs are properly met
- Perform daily monitoring of all applications and data links
- Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
- Provide ongoing education and training to users
- Pose changes or solutions to products and services for optimal business results
- Investigate customer relationship problems, and analyzes business processes
- Analyze customer requirements and pose solutions to satisfy their needs
- Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting
Benefits and Qualifications:
- $90,000 - $110,000 per year (estimated salary range)
- Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support experience
- CompTIA Security+ Certification
- Current Active DOD Security Clearance at the Secret Level or higher
- Knowledge of IT operations in a government environment
- Strong technical ability
- Excellent written and oral communication skills
- Leadership skills
- Able to multitask and work independently
About Us:
NCR Corporation is a leading provider of digital commerce solutions. Our company overview, salary, job description, required skills and qualifications, benefits, and other information are available upon request.
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