Customer Service Ambassador

5 days ago


Richmond, Indiana, United States Holman Logistics Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Holman Logistics. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring timely resolution of issues.

This is a full-time position requiring reliable attendance and adaptability to work various shifts, including days, nights, weekends, and holidays. If you possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment, we encourage you to apply for this exciting opportunity

Responsibilities
  • Respond to customer inquiries, issues, and concerns in a professional and timely manner.
  • Address carrier concerns, complete action items, and resolve issues within policy and state guidelines.
  • Investigate errors in the inbound and outbound process, identify root causes, and take corrective actions.
  • Capture revenue for special requests and daily activities based on established rates.
  • Generate reports as necessary for account status tracking purposes.
  • Maintain electronic customer files in accordance with record retention requirements.
  • Attend scheduled shifts and perform duties in conformance with safety and security standards.

Requirements
  • High School Graduate or General Education Degree (GED) preferred.
  • Two years of related experience in a warehouse or manufacturing environment and customer service experience.
  • Basic computer or tablet skills, basic office equipment, and high jump experience a plus.

What We Offer
  • A competitive salary range of $18.00 - $22.00 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • A safe and inclusive work environment.

About Us
Holman Logistics is a leading provider of logistics and supply chain solutions. Our team is dedicated to delivering exceptional service to our customers, and we are committed to helping our employees grow and succeed in their careers.

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