Customer Experience Ambassador

6 days ago


Richmond, Indiana, United States Planet Fitness, Inc. Full time
About Us
At Planet Fitness, Inc., we strive to provide an exceptional fitness experience for our members. Our team is dedicated to creating a welcoming and supportive environment that fosters community and motivation.

Job Summary
We are seeking a highly motivated and customer-focused Member Services Representative to join our team in a part-time weekend morning shift role. As a key member of our front desk team, you will be responsible for providing top-notch service to our members, answering questions, resolving issues, and promoting our services and amenities.

Key Responsibilities
- Greet and assist members in a friendly and professional manner
- Respond to member inquiries and resolve issues in a timely and efficient manner
- Promote membership sales and upsells through proactive communication and engagement
- Maintain a clean and organized front desk area, including equipment and supplies

Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- 1-2 years of customer-facing experience in a retail or hospitality setting
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including weekends and mornings

Benefits
- Competitive hourly rate ($15-$18 per hour)
- Opportunities for advancement and professional growth
- Discounts on personal training services and merchandise
- A fun and dynamic work environment with a team-oriented culture

What We Offer
As a Member Services Representative at Planet Fitness, Inc., you will have the opportunity to make a positive impact on our members' lives while developing your skills and career in a fast-paced and rewarding environment. If you are passionate about delivering exceptional customer service and are looking for a challenging and fulfilling role, we encourage you to apply today.

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