Customer Experience Ambassador
6 days ago
At Planet Fitness, Inc., we strive to provide an exceptional fitness experience for our members. Our team is dedicated to creating a welcoming and supportive environment that fosters community and motivation.
Job Summary
We are seeking a highly motivated and customer-focused Member Services Representative to join our team in a part-time weekend morning shift role. As a key member of our front desk team, you will be responsible for providing top-notch service to our members, answering questions, resolving issues, and promoting our services and amenities.
Key Responsibilities
- Greet and assist members in a friendly and professional manner
- Respond to member inquiries and resolve issues in a timely and efficient manner
- Promote membership sales and upsells through proactive communication and engagement
- Maintain a clean and organized front desk area, including equipment and supplies
Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- 1-2 years of customer-facing experience in a retail or hospitality setting
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including weekends and mornings
Benefits
- Competitive hourly rate ($15-$18 per hour)
- Opportunities for advancement and professional growth
- Discounts on personal training services and merchandise
- A fun and dynamic work environment with a team-oriented culture
What We Offer
As a Member Services Representative at Planet Fitness, Inc., you will have the opportunity to make a positive impact on our members' lives while developing your skills and career in a fast-paced and rewarding environment. If you are passionate about delivering exceptional customer service and are looking for a challenging and fulfilling role, we encourage you to apply today.
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