Team Operations Leader
2 weeks ago
A Team Operations Leader exemplifies our core values, embraces the Chick-fil-A culture, and possesses a servant's heart. This role is ideal for individuals who are passionate about serving others, exhibit strong character, take initiative, and maintain a sense of urgency in all tasks. Team Operations Leaders play a crucial role in supporting senior management in executing daily operations while ensuring team members are held accountable for achieving Operational Excellence and our Recipe for Service.
Key Focus Areas:
- Ensuring the restaurant operates smoothly and efficiently.
- Coaching and developing team members to enhance their skills.
- Full-time and Part-time
- A vibrant work environment that allows you to positively impact others.
- Flexible scheduling (closed on Sundays).
- Hands-on learning from experienced Operators and Restaurant Leaders.
- Intentional growth and development opportunities to achieve your professional aspirations.
- Scholarship opportunities.
- Competitive compensation.
- Engaging in daily operational activities within a high-volume, fast-paced restaurant.
- Providing immediate and respectful responses to guest needs.
- Assisting in the training of new team members and setting the tone for each shift.
- Being a friendly and supportive team player.
- Leading shifts, opening and closing the restaurant, and acting as a key holder.
- Managing cash drawers and finalizing daily transactions.
- Exhibiting excellent communication skills, both written and verbal.
- Maintain a positive demeanor.
- Establish and maintain eye contact.
- Communicate with enthusiasm.
- Build emotional connections with guests.
- Possess reliable transportation.
- Thrive in a fast-paced environment.
- Demonstrate strong interpersonal skills with a commitment to serving team members.
- Exhibit a strong dedication to exceptional customer service.
- Effectively manage team member behavior and performance issues.
- Collaborate in a team-oriented environment with shared responsibility.
- Prior experience in roles such as shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is preferred but not mandatory.
Most Chick-fil-A Restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.
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