Team Operations Leader

2 weeks ago


Gaffney, United States Chick-fil-A Full time

A Team Operations Leader exemplifies our core values, embraces the Chick-fil-A culture, and possesses a servant's heart. This role is ideal for individuals who are passionate about serving others, exhibit strong character, take initiative, and maintain a sense of urgency in all tasks. Team Operations Leaders play a crucial role in supporting senior management in executing daily operations while ensuring team members are held accountable for achieving Operational Excellence and our Recipe for Service.

Key Focus Areas:

  • Ensuring the restaurant operates smoothly and efficiently.
  • Coaching and developing team members to enhance their skills.
Position Type:
  • Full-time and Part-time
Benefits Include:
  • A vibrant work environment that allows you to positively impact others.
  • Flexible scheduling (closed on Sundays).
  • Hands-on learning from experienced Operators and Restaurant Leaders.
  • Intentional growth and development opportunities to achieve your professional aspirations.
  • Scholarship opportunities.
  • Competitive compensation.
Responsibilities of a Team Operations Leader:
  • Engaging in daily operational activities within a high-volume, fast-paced restaurant.
  • Providing immediate and respectful responses to guest needs.
  • Assisting in the training of new team members and setting the tone for each shift.
  • Being a friendly and supportive team player.
  • Leading shifts, opening and closing the restaurant, and acting as a key holder.
  • Managing cash drawers and finalizing daily transactions.
  • Exhibiting excellent communication skills, both written and verbal.
Qualifications and Requirements:
  • Maintain a positive demeanor.
  • Establish and maintain eye contact.
  • Communicate with enthusiasm.
  • Build emotional connections with guests.
  • Possess reliable transportation.
  • Thrive in a fast-paced environment.
  • Demonstrate strong interpersonal skills with a commitment to serving team members.
  • Exhibit a strong dedication to exceptional customer service.
  • Effectively manage team member behavior and performance issues.
  • Collaborate in a team-oriented environment with shared responsibility.
  • Prior experience in roles such as shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is preferred but not mandatory.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.


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