Part-Time Front Desk Associate

2 weeks ago


Union, United States Embassy Suites Blue Ash Full time
Description

Are you a friendly and reliable individual interested in joining our team as a Part-Time Front Desk Associate in Cincinnati, OH? We are in need of a committed team member to deliver top-notch service to our hotel guests. Your duties will involve welcoming guests, organizing their details, providing room keys, and handling any questions to ensure a comfortable stay. The perfect candidate will have exceptional interpersonal skills, a strong dedication to their work, and a keen focus on guest happiness. Availability on weekends is a must. If you meet these requirements, we invite you to submit your application today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Handle customer complaints as necessary
•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school diploma, GED, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Must be able to stand on your feet for 8 hours during a typical shift

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