Customer Service Representative
7 days ago
Dollar Bank is a community-oriented and customer-focused financial institution dedicated to providing exceptional service to our customers. We embrace the importance of contributing to local neighborhoods and strive to help them grow and thrive.
As a Customer Service Representative, you will be part of a team that focuses on delivering outstanding customer experiences. You will be the first point of contact for our customers, engaging in thoughtful interactions and providing assistance with banking transactions. You will have the opportunity to identify referral opportunities to expand customer relationships and provide personalized support.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
- Assist customers with banking transactions, including deposits, withdrawals, loan payments, and account maintenance.
- Identify referral opportunities to expand customer relationships and increase sales.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications:
- Bachelor's degree or equivalent experience required.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing circumstances.
- Ability to travel as needed for training and meetings.
Benefits:
- Competitive salary range: $40,000 - $60,000 per year.
- Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
About Dollar Bank:
Dollar Bank is an Equal Opportunity Employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and supported. Join us in our mission to provide exceptional customer service and make a positive impact in our communities.
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