Customer Service Representative
4 days ago
Responsibilities:
• Efficiently and accurately process customer applications.
• Maintain precise records of customer credit.
• Resolve customer inquiries in a timely and effective manner.
• Keep a close eye on customer accounts and take any necessary actions.
• Respond to customer requests for changes in WiFi codes or queries about package arrivals.
• Help customers navigate to their meeting rooms and assist in setting up projectors as needed.
• Ensure all services are properly charged to maintain accurate invoicing.
• Handle incoming calls and emails, connecting them to the appropriate customers.
• Assist customers with printing needs and invoice issues.
• Take initiative to solve problems as they arise, demonstrating ownership and a proactive attitude.
• Collaborate with the Community Manager to plan and organize networking events.
• Create, print, and distribute e-invites and posters for events within the center.• Position: Customer Service Representative
• Minimum of 1 year of experience in a similar role
• Proficiency in answering inbound calls
• Experience in call center customer service is required
• Strong customer service skills are essential
• Proficiency in data entry is necessary
• Must be adept at email correspondence
• Experience in both inbound and outbound calls is preferred
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry is required
• Ability to schedule appointments efficiently
• Proven ability to assist customers effectively
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