Patient Services Manager

2 weeks ago


Hyannis, Massachusetts, United States Morrison Healthcare Full time
About the Role

We are seeking a highly motivated Patient Services Supervisor to join our team at Morrison Healthcare. As a key member of our Food & Nutrition Services Department, you will be responsible for ensuring patient satisfaction and delivering exceptional customer service.

Responsibilities
  • Assist in the successful operation of the Food & Nutrition Services Department, meeting and exceeding patient expectations.
  • Provide alternatives to menu options as allowed on prescribed diets, considering food allergies, sensitivities, cultural, ethnic, and religious preferences.
  • Interact with nursing staff to evaluate daily patient meal selection, tray completion, delivery, and retrieval processes.
  • Resolve patient concerns or complaints promptly and report them to supervisors as necessary.
  • Assist with all food service-related activities, including quality improvement, sanitation, infection control, and facility-related tasks.
Requirements
  • 2 years of food service experience, preferably in hospitals, restaurants, hotels, corporate dining, education, military, or related operations.
  • Some knowledge of food trends, focusing on quality, production, sanitation, cost controls, and presentation.
  • Supervisory, leadership, management, and coaching skills.
  • Effective communication skills, both written and verbal, to interact with management, clients, customers, and associates.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • ServSafe Certification is preferred.
Compensation and Benefits

As a Patient Services Supervisor at Morrison Healthcare, you can expect a competitive salary range of $50,000 - $60,000 per year, based on experience. Our benefits package includes medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).



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