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Restaurant Operations Manager

2 months ago

Kennewick, Washington, United States Wendy's Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Shift Manager to join our team at Wendy's. As a Restaurant Shift Manager, you will be responsible for managing the day-to-day operations of our restaurant, including supervising staff, maintaining high standards of customer service, and ensuring the overall success of our business.

Key Responsibilities
  • Staff Management: Train, develop, and mentor staff to ensure they have the skills and knowledge needed to provide excellent customer service and maintain high standards of food quality and safety.
  • Customer Service: Create a warm and welcoming environment for our customers, ensuring that they receive exceptional service and have a positive experience in our restaurant.
  • Food Safety and Quality: Monitor and reinforce food safety procedures to ensure that our food is prepared and served safely and to the highest standards.
  • Sales and Profit Goals: Work with our team to maximize store sales and profit goals, identifying opportunities to increase sales and reduce costs.
  • QSC Standards: Maintain high standards of quality, service, and cleanliness (QSC) in our restaurant, ensuring that we meet or exceed our brand standards.
  • Brand Protection: Ensure that our brand and assets are protected, including our reputation, intellectual property, and physical assets.
  • Results-Oriented: Demonstrate a drive for results, setting goals and objectives for yourself and your team, and working to achieve them.
Requirements
  • Age: At least 18 years old.
  • Education: High school diploma or equivalent preferred.
  • Experience: Minimum of one (1) year Shift Manager or equivalent experience required, preferably in a high-volume QSR or fast-casual concept.
  • Availability: Flexibility to work rotating shifts, including weekends and holidays.
  • Leadership Skills: Demonstrated ability to lead and manage your own team in a fast-paced, dynamic environment.
  • Problem-Solving Skills: Excellent problem-solving and decision-making skills, with a focus on results and customer satisfaction.
Benefits
  • Competitive Base Wage: Competitive base wage, with opportunities for growth and advancement.
  • Bonus Program: Healthy, achievable bonus program, with opportunities to earn additional income.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) Plan: 401(k) plan with a minimum 5% match.
  • Career Growth: Strong career and wage growth potential, with opportunities for advancement and professional development.