Senior Benefits Customer Service Specialist
3 days ago
Job Title: Senior Benefits Customer Service Specialist
About Kelly Services Inc.
Kelly Services Inc. is a leading provider of workforce solutions, offering a wide range of services to help businesses succeed. As a Benefits Customer Service Representative, you will be part of our team that delivers exceptional customer experiences to plan participants.
Salary and Benefits
We offer a competitive salary of $17 per hour for English-speaking representatives and $17.75 per hour for those fluent in Spanish. In addition to a great compensation package, we provide access to outstanding perks via mykelly.us.
Job Description
As a Senior Benefits Customer Service Specialist, you will quickly build rapport and respond to plan participants in a compassionate manner, identifying and exceeding expectations while maintaining professionalism and diplomacy during difficult calls. You will handle confidential information with sensitivity and discretion, consistently meeting commitments via phone, email, and instant message.
Required Skills and Qualifications
To succeed in this role, you will need to have your High School Diploma or GED, experience working in a customer service-related field, and a high level of attention to detail, multi-tasking, and ability to organize work. Additionally, you must be proficient in Microsoft Office and have strong typing skills (30 words per minute).
Location and Work Environment
This position offers the opportunity to work from a virtual environment, allowing you to maintain flexibility while being close to the company you support within a 2-hour radius of San Diego, CA. We encourage applicants who are self-motivated, love learning new things, and possess strong computer skills.
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