Restaurant Shift Supervisor

7 days ago


Parsippany, New Jersey, United States Wonder Full time
About the Role

The Restaurant Shift Manager plays a pivotal role in overseeing the daily operations of their restaurant, driving exceptional customer service and results. This key position supports the Restaurant Manager in managing all front and back of house operations to create an unparalleled customer experience.

Key Responsibilities
  • Manage Operations and Drive Results
    • Support the unit manager in developing, engaging, inspiring, and motivating staff team members
    • Onboard and train top talent for the restaurant
    • Support the unit manager in meeting operational goals and budget
    • Effectively communicate team wins, priorities, best practices, and operational changes
    • Serve as a role model for high-quality, hands-on, floor management, including effective labor deployment to maximize throughput
    • Deliver restaurant sales and service times by removing any barriers to success
    • Oversee inventory management and food safety to ensure accuracy and efficiency; follow procedures for shelf life and product dating
    • Embrace training and strive for continuous development in the Kitchen and Dining Room to ensure knowledge of all policies, procedures, standards, specifications, and guidelines
  • Manage Food Safety and Team Member Safety
    • Ensure that food safety and security standards are met and adhered to consistently by team members
  • Provide Best in Class Customer Service
    • Provide and support the team to provide excellent customer service
Requirements
  • A minimum of 2 years of experience in a restaurant supervisor/assistant manager role, either in Quick Service Restaurant (QSR) or full-service restaurant
  • Food Handlers License required
  • Ability to work a varying schedule, including Kitchen Management shifts, Floor Management shifts, nights/weekends/holidays
  • Ability to work in a standing position for long periods of time
  • Ability to lead and motivate a team in a fast-paced environment
  • Excellent verbal, written, and communication skills


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