Clinical Specialist for Endoscopy Solutions
4 weeks ago
The purpose of this role is to provide customer support for Fujifilm ES equipment in the Endoscopy department and/or specified departments by managing all relevant equipment, providing basic troubleshooting, and training for proper care and handling of our equipment.
Key Responsibilities- Provide onsite, hands-on client support for Fujifilm Endoscopy's entire product catalog.
- Provide education and training to Company personnel and customers.
- Assist in driving sales revenue inside the regional territory as directed.
- Support the clinical demonstration process by direct sales personnel or sales partners as directed.
- Lead the pre-demonstration process required to ensure that a successful clinical demonstration process occurs.
- Serve as a primary resource for the training of customers on the proper use of equipment in the clinical setting.
- Serve as a primary resource for educational materials in the field.
- Partner with the Product & Marketing Team in the on-going development of required educational resources for the customer, sales team, Field Service Team, and internal support personnel.
- Support the training of new field sales and support personnel when requested.
- Perform as the field-based experts on proper reprocessing techniques for use by its customers.
- Support of VIP customers as directed.
- Provide weekly and/or monthly reports to management as directed.
- Provide and maintain customer data for integration into a future database application.
- Attend local, regional, and national trade shows as requested.
- Adhere to all safety policies and procedures.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
- Minimum of 3 to 5 years of field sales experience or clinical experience desired.
- Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.
- Bachelor's degree in business, marketing or related quantitative disciplines preferred.
- Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint).
- Proficient in the use of MS Outlook and other email applications.
- Strong communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
- Strong time management skills.
- Ability to multi-task and work on several projects simultaneously.
- Strong written communication skills to write reports and relay information accurately and in a timely manner.
- Ability to prioritize customer requirements.
- Ability to present information in front of small groups of people.
- Ability to understand basic mathematical requirements for discount calculation.
- $70,000.00 - $75,000.00 annually (depending on experience) + $49,500 variable comp opportunity
- Company Car
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
US
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