Implementation Specialist
3 weeks ago
Job Summary
The Implementation Specialist will play a key role in facilitating successful inventory solution implementations for Wurth Industry North America. This position will provide implementation support from the pre-implementation phase to post-go-live support, ensuring seamless integration of inventory management solutions.
Key Responsibilities
- Assist the Sales Team with Inventory Management solution implementations, including data collection, physical inventory counting, and cross-referencing.
- Use internal systems, tools, and resources to identify and cross-reference manufacturer and competitive item numbers and/or descriptions to a Northern Safety & Industrial item number.
- Create spreadsheets and print bar-code labels for VMI and CMI setup using the most current process.
- Organize inventory areas, put material in bins, and create inventory EOQ's (minimum and maximum) baselines.
- Provide management with weekly updates on activities regarding implementation status in the required format.
- Provide leadership to local associates during large implementations and have face-to-face interaction with internal and external senior-level and frontline management team members.
- Train customers on the use of new solutions and have general knowledge of all inventory solutions, including CMI, VMI, POU, and web-based solutions.
- Ensure excellent customer relations by responding to customer needs consistent with Northern Safety & Industrial's standards, culture, and business practices.
Requirements
- High school diploma or equivalent required.
- 2 years or more related experience.
- Familiarity with a variety of industrial products is required, and a broad knowledge of procurement process and knowledge of sales theory/skills is preferred.
- Direct customer interaction and problem-solving experience is a plus.
- Strong administrative, planning, and organizing experience is required.
Working Environment
The work environment is usually moderate, with occasional travel required. A valid and clean driver's license is required.
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