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Customer Service Ambassador

2 months ago

Fort Wayne, Indiana, United States Indiana Farm Bureau Full time
Customer Service Representative

At Indiana Farm Bureau, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Interact with customers to provide product and service information, addressing their inquiries and concerns in a timely and professional manner.
  • Provide sales and marketing support to agents, assisting with office operations such as scheduling appointments, quoting insurance, and answering calls.
  • Determine the best method to resolve customer issues, ensuring satisfaction and adherence to our organization's policies.
  • Coordinate problem resolution with relevant departments, ensuring seamless communication and effective issue resolution.
  • Build strong customer relationships, delivering solutions and consistently going above and beyond to understand customer needs and expectations.
  • Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

  • High School diploma or equivalent.
  • Ability to obtain a Property and Casualty insurance license within the first two years.
  • Insurance and/or claims background is highly desirable.
  • Strong communication skills, with the ability to convey a clear understanding of customer needs.
  • Basic numerical concepts to perform mathematical transactions.
  • Strong attention to detail and accuracy.

Benefits and Perks:

  • An organization that values work-life balance.
  • Paid vacation and sick leave.
  • 401K with match.
  • Full-time schedule with Monday to Friday hours.
  • Potential for yearly bonus with possible payout up to 20% of salary.
  • Contests and incentives.
  • Benefits eligibility within 30 days of employment.
  • Negotiable pay based on level of experience.
  • Collaborative team environment.
  • Paid volunteer hours.

Qualifications:

  • Education: High School or better.
  • Licenses & Certifications: Property & Casualty (preferred).

Job Category: Marketing

Job Type: Full-Time

Location: Fort Wayne, IN, USA