Credit Recovery Specialist

6 days ago


Dalton, Georgia, United States Big Rig Lending, LLC Full time

Big Rig Lending, LLC, a leading commercial vehicle lender, is seeking an experienced Credit Recovery Specialist to join our team. This role involves working in an innovative, inside sales call center environment to focus on charge off collection efforts.

Responsibilities
  • Complete 100-120 calls per day to collect delinquent accounts from clients and provide insight into A/R aging
  • Ensure documentation of all collection attempts in appropriate systems
  • Assist with Repo and Legal processes
  • Quality assurance check of all documents and processes
  • Directly initiate collection efforts by contacting past due accounts in order to resolve the account
  • Use all skip tracing tools available to contact customers
  • Meet or exceed minimum goal requirements based on Company objectives

Requirements
  • 1-2 years as a Collections, Collections Lead, Recoveries, or closely related field with a proven ability to meet and exceed goals
  • Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred
  • Proficient and professional verbal and written communication skills
  • Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
  • Ability to interact effectively primarily over the telephone and through email
  • Attention to detail and exceptional prioritizing and organizations skills
  • Strong interpersonal, active listening, critical thinking, and analytical skills
  • Flexibility to work various daytime schedules including Saturdays
  • Bilingual in Spanish/English preferred

We offer a competitive total compensation package, paid time off, and benefits including medical, dental, vision insurance, and more.


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