Recovery Specialist
7 days ago
**About Us**
Big Rig Lending, LLC is a leading online marketplace lender specializing in commercial vehicle lending with nationwide coverage. We are currently seeking an experienced Recovery Specialist to join our team.
**Job Overview**
The ideal candidate will focus on charge off collection efforts of our department in line with our Corporate Purpose and Guiding Principles in an innovative, inside sales call center environment. This is an in-person, on-site role.
Responsibilities- Complete 100-120 calls per day
- Review account information and facilitate collections by managing delinquent accounts from clients and providing insight into A/R aging
- Ensure documentation of all collection attempts in appropriate systems
- Assist with Repo and Legal processes
- Quality assurance check of all documents and processes
- Directly initiate collection efforts by contacting past due accounts in order to resolve the account
- Use all skip tracing tools available to contact customers
- Meet or exceed minimum goal requirements based on Company objectives
- 1-2 years as a Collections, Collections Lead, Recoveries, or closely related field with a proven ability to meet and exceed goals
- Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred
- Proficient and professional verbal and written communication skills
- Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
- Ability to interact effectively primarily over the telephone and through email
- Attention to detail and exceptional prioritizing and organizations skills
- Strong interpersonal, active listening, critical thinking, and analytical skills
- Flexibility to work various daytime schedules including Saturdays
- Bilingual in Spanish/English preferred
**Benefits**
- Competitive total compensation: $38k to $40k per year - this includes base plus bonus opportunities
- Paid time off
- Paid Holidays
- 401(k) including company match
- Medical, dental, vision insurance including dependent coverage
- Company paid Life Insurance
- Company Paid Short and long term disability
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