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Regional Technical Service and Sales Director

2 months ago

Kentucky, United States Nederman MikroPul Full time
Job Summary

The Technical Sales Manager will drive order intake targets and own the installed base by providing value through intangible skills, expertise, and relationship quoting parts and services with every customer touchpoint.

Main Responsibilities
  • Manage the assessment/service/inspection process from start to finish, taking inbound troubleshooting calls, promoting service work, and understanding buying history before quoting.
  • Respond to customer requests for emergency service when equipment is shut down, providing phone technical assistance to customers and co-workers for troubleshooting.
  • Review inspection reports, write quotes, and perform other administrative sales work, including site visits to quote effectively or manage customer expectations.
  • Promote and prepare quotes for repair parts, recommended spare parts, and additional service labor from inspection reports.
  • Review expenses and labor hours to ensure billing is correct, entering technicians' weekly hours into JDE and approving expense reports in Concur.
Requirements
  • Bachelor's Degree in a technical field or equivalent experience.
  • Ten or more years of experience in a relevant field.
  • OSHA 30, OSHA 10, MSHA New Miner certifications highly preferred.
What We Offer
  • An opportunity to be part of a truly innovative and fast-growing international company.
  • A team-focused work environment where your efforts won't go unnoticed or unappreciated.
  • Competitive compensation and benefits, including PTO, health care insurance, 401K, disability, and life insurance.