Sales and Service Professional

5 days ago


Olathe, Kansas, United States CarMax Full time
Company Overview:
CarMax disrupted the auto industry by delivering honest, transparent, and high-integrity experiences that customers want and deserve. This innovative thinking around car buying and selling has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Estimated Salary:$50,000 - $65,000 per year

Job Description:
Sales and Customer Service Specialist
This role involves connecting with customers, guiding them through the car-buying process, and providing exceptional customer experiences. Key responsibilities include:
- Responding to sales leads and customer inquiries
- Providing personalized support throughout the car-buying journey
- Utilizing knowledge of CarMax's inventory to match customers with suitable vehicles
- Ensuring seamless transitions from online to in-store purchases
- Collaborating with colleagues to achieve sales targets and provide iconic customer experiences

Required Skills and Qualifications:
- Sales and customer service experience in retail or a similar field (preferred)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance goals
- Strong technical skills, including proficiency in computer software
- Availability to work various shifts, including evenings and weekends
- Willingness to adapt to changing business needs
- Hybrid role with requirement for working on-site one day per week
- Must meet minimum technology requirements
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits:
You will receive an hourly rate and have the opportunity to earn a performance-based sales incentive in addition to your hourly rate.

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