Clinical Support Specialist

1 week ago


Minneapolis, Minnesota, United States Medix™ Full time
Clinical Support Specialist

Medix is seeking a skilled Clinical Support Specialist to join our team in Plymouth, MN. As a key member of our organization, you will be responsible for building strong relationships with patients and customers, serving as their primary point of contact.

Key Responsibilities:
  • Proactively monitor customer accounts to identify potential issues or problems and address them in a timely manner.
  • Manage 1st line of support for inbound customer calls and conduct regular check-ins to gauge satisfaction and identify issues for proper triage.
  • Conduct outbound patient calls to support users in topics such as technical malfunctions, reminders, and response to guides.
  • Ensure successful remote onboarding of new customers, providing product training and guidance to ensure smooth adoption and utilization of the product.
  • Provide patient training and onboarding remotely, in the clinic, pharmacy, or at the patient's home as needed.
  • Conduct troubleshooting and device replacements.
  • Work in accordance with company SOPs and guidelines.
Requirements:
  • BA in business or finance (highly preferred)
  • Healthcare background (highly preferred)
  • Strong organizational, time management, and problem-solving skills
  • Self-motivated and driven personality
  • Exceptional customer service skills and empathy
  • Comfortable working in a start-up environment
Work Schedule:
  • Monday-Friday, 8:00-4:30 pm
  • Travel (30%)

Competitive hourly rate: $24-28/hr BOE



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