Relationship Banker Specialist

3 weeks ago


Green Bay, Wisconsin, United States Nicolet National Bank Full time
As a Personal Banker 1 at Nicolet National Bank, you will play a vital role in helping us achieve our goal of providing exceptional customer service and building long-lasting relationships with our customers. Your primary responsibilities will include interacting with customers to complete transactions, opening and closing of accounts, resolving problems, and cross-selling bank products and services. You will also be expected to maintain accurate records and reports, adhere to bank policies and procedures, and stay current on applicable banking regulations.

Estimated Salary: $55,000 - $70,000 per year based on experience and location.

Key Responsibilities:
  • Resolves customer complaints and issues in a professional and timely manner.
  • Provides accurate and timely customer service, including cashing checks, accepting deposits and withdrawals, handling loan payments, and dispensing cashier's checks and bonds.
  • Maintains a high level of customer satisfaction by understanding customer needs and preferences.
  • Identifies opportunities to cross-sell bank products and services, resulting in increased sales and revenue growth for the bank.

Requirements:
To excel in this role, you will need:
  • A high school diploma or equivalent.
  • 2 years of customer service experience in a financial institution or retail environment.
  • Strong proficiency in Microsoft Office applications, particularly Excel and Word.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, meet deadlines, and prioritize tasks effectively.


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