Relationship Banker Specialist
3 weeks ago
Estimated Salary: $55,000 - $70,000 per year based on experience and location.
Key Responsibilities:
- Resolves customer complaints and issues in a professional and timely manner.
- Provides accurate and timely customer service, including cashing checks, accepting deposits and withdrawals, handling loan payments, and dispensing cashier's checks and bonds.
- Maintains a high level of customer satisfaction by understanding customer needs and preferences.
- Identifies opportunities to cross-sell bank products and services, resulting in increased sales and revenue growth for the bank.
Requirements:
To excel in this role, you will need:
- A high school diploma or equivalent.
- 2 years of customer service experience in a financial institution or retail environment.
- Strong proficiency in Microsoft Office applications, particularly Excel and Word.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, meet deadlines, and prioritize tasks effectively.
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