Medical Access Coordinator

2 days ago


Rancho Cucamonga, California, United States CorVel Corporation Full time
Job Title: Medical Access Assistant

CorVel is seeking a Medical Access Assistant to join our team. As a key member of our Provider Relations team, you will play a critical role in assisting injured workers, claims examiners, attorneys, and providers in locating providers within our medical provider network (MPN), verifying provider inclusion, and scheduling appointments.

Key Responsibilities:
  • Receive and respond to incoming calls, emails, and faxes from the Medical Access Assistant line
  • Provide exceptional customer service and act as a network liaison to injured workers, claims examiners, and providers
  • Triage requests and ensure timely completion
  • Locate providers of specific specialties within designated areas
  • Verify providers' network inclusion and contract status with CorVel
  • Schedule appointments for injured workers upon request
  • Follow California Code of Regulations guidelines
  • Assist callers in navigating our website directory
  • Verify provider demographic information
  • Answer questions regarding MPNs and transfer callers to the appropriate department when necessary
  • Collaborate with the Network Relations team to resolve database discrepancies
  • Communicate with contract developers regarding specialty needs in specific geographic areas
  • Multitask and utilize multiple programs and resources
Requirements:
  • Ability to communicate complex ideas clearly and diplomatically
  • Maintain composure in stressful situations and communicate effectively via various channels
  • Work independently and prioritize tasks
  • Computer proficiency with MS Office and other programs
  • Effective quantitative, analytical, and interpretive skills
  • Strong interpersonal, time management, and analytical skills
Benefits:

CorVel offers a comprehensive benefits package, including medical, dental, vision, long-term disability, health savings account, flexible spending account options, life insurance, accident insurance, critical illness insurance, pre-paid legal insurance, parking and transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer and complies with ADA regulations as applicable.



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