Restaurant Operations Manager
7 days ago
The Shift Leader plays a pivotal role in ensuring the smooth operation of a Papa John's restaurant, delivering high-quality products and exceptional customer service to drive profitability.
Key Responsibilities:
- Supervise shifts and work areas to maintain quality standards and customer satisfaction.
- Manage restaurant operations, adhering to company policies, procedures, and systems.
- Ensure compliance with federal, state, and local laws, as well as ethical business practices.
Key Performance Indicators:
- Adhere to guidelines and techniques for each station, including dough management, accuracy, and proper portioning.
- Contribute to achieving the company's product goals and meet customer needs and expectations.
- Exemplify the Core Values, maintain a positive attitude, and work well with others.
- Ensure adequate shift coverage, provide feedback, and correct problems when identified.
- Contribute to profit goals by accurately utilizing the FOCUS System and executing cash management duties.
Requirements:
- High School diploma or GED preferred.
- Serv-Safe/Local or State Food Service Certification preferred.
- Previous restaurant shift lead experience preferred.
Skills: Cash management, planning and organization, effective communication.
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