Lung Transplant Program Specialist

3 weeks ago

Salt Lake, Utah, United States University of Utah Health Full time

Job Summary

The University of Utah Health is seeking a highly skilled and detail-oriented Transplant Program Specialist to join our team. As a key member of our transplant team, you will be responsible for coordinating and performing administrative duties to support the team's efforts in establishing, coordinating, and performing all administrative duties required to support the team.

Key Responsibilities

  • Primary intake for all program referrals, including assessment of clinical urgency and identification of key clinical records required for evaluation.
  • Schedule transplant recipient/donor complex appointments, including initial referrals, special follow-up appointments, and medical workups.
  • Create and continually update new patient charts, referral packets, educational materials, and all documentation needed for the entire multidisciplinary team.
  • Coordinate transplant evaluation testing, which may include lab, radiology, cardiology testing, pulmonary testing, surgical and medical specialty clinics, social work, psychiatry, palliative, gastroenterology testing, and consults.
  • Enter verbal orders, prioritizing orders based on clinical urgency, and ensure completion and follow-up by transplant clinicians in the EMR and OSH.
  • Facilitate scheduling of living and non-related organ donation and transplantation surgeries and any required pre-surgery critical validation relating to blood type, serologies, and other key donor/recipient details.
  • Conduct UNOS/UNET reviews and ensure high accuracy with regulatory data submission.
  • Receive and oversee completion of FMLA and Disability paperwork for patients and their caregivers.
  • Manage program-specific calendars for the entire team and patient schedules.
  • Participate in outreach activities for each program, including educational events, clinics, and follow-up in sites internal and external to the UUH facility.
  • Work as a transplant team liaison with patients, their families, and caregivers, outside healthcare professionals, and ancillary hospital departments.
  • Coordinate all educational materials, packets, patient questionnaires, electronic presentations, and any other patient-facing material as directed by the RN coordinator.
  • Assist in managing clinic flow and conduct of clinic for all recipients and donors, including virtual or in-person meet-and-greets and testing procedures.
  • Conduct medication reviews with patients.
  • Collect, maintain, and update all pre- and post-transplant medical records, including eHealth and OSH results and documentation, patient health maintenance information, and any other specialized testing.
  • Accurately enter all transplant procedure charges at the time of transplant.
  • Compose and distribute all written communications with patients and referring providers per transplant department protocols, including transplant listing and delisting regulatory letters.
  • Triage patient/family, internal UUH clinical staff, and external provider calls into the program, assisting the nurse coordinator in determining clinical urgency of incoming calls.
  • Coordinate discharge transition to outpatient settings, ensuring all appropriate appointments and testing are scheduled and patients understand the immediate post-transplant follow-up schedule and testing requirements.
  • Active participation in multidisciplinary patient selection meetings and morbidity and mortality reviews, including preparation and minutes of organ-specific meetings. Report patient-specific updates as requested by clinical teams.
  • Act as the point of contact for transplant patient death notification and post-mortem encounters.
  • Maintain accurate transplant medical records through continuous review and update of all critical transplant fields, including Phase, Status, Reason, throughout all phases of transplant. Ongoing monitoring of obituaries and mortality reports to ensure transplant records are accurate for death, organ status, and other critical transplant data elements.
  • Maintain advanced knowledge of all phases of transplant and systems utilized to capture transplant-specific details, including Epic Phoenix, UNET, SRTR, Breeze, XGY, OPO, and other regulatory-related data interfaces appropriate for each organ group.
  • Primary organ-specific contact for patients, staff, and external providers.
  • Promote excellence in all customer service and guest relations with all transplant patients and their caregivers.

Requirements

  • Demonstrate exceptional human relations and effective communication skills.
  • Ability to remain calm when assisting chronically ill patients regarding potentially life-threatening symptoms or side effects.
  • Ability to triage patient needs and direct them appropriately.
  • Ability to organize complex appointments for each patient who requires the coordination of multiple healthcare professional schedules.
  • Ability to multitask complex issues while using critical thinking skills to assist chronically ill patients.
  • Demonstrated proficiency in EHR order entry in the following areas: anatomy and physiology, basic laboratory values, critical thinking, electronic health records, Health Information Portability and Accountability Act (HIPAA), medical terminology, and pharmacology.

Qualifications

  • Associate's degree in a related field or equivalency.
  • Two years of relatable work experience.

Licenses Required

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

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