Product Specialist

2 weeks ago


Rapid City, South Dakota, United States Phase Technologies Full time

Job Summary: We are seeking a highly skilled Product Specialist to join our team at Phase Technologies. As a Product Specialist, you will be responsible for providing expert knowledge and support on phase converting products.

Key Responsibilities:

  • Product Expertise: Develop a deep understanding of phase converter products, including their features, applications, and benefits.
  • Customer Support: Assist customers in selecting the right phase converter products for their needs. Provide technical support and troubleshooting assistance.
  • Sales Support: Collaborate with the sales team to answer product-related inquiries and assist in closing sales.
  • Technical Documentation: Help maintain technical documentation, including product manuals, FAQs, and troubleshooting guides.
  • Product Feedback: Gather and relay customer feedback to the engineering and product development teams for continuous improvement.
  • Market Research: Stay up-to-date on industry trends and competitor products to maintain a competitive edge.
  • Problem Solving: Diagnose and resolve technical issues with phase converters in a timely and effective manner.

Qualifications:

  • Education: An electrical background or a related field is preferred.
  • Experience: 2+ years of experience in technical support or customer service, preferably with electrical equipment.
  • Skills:
    • Strong understanding of electrical systems and phase converters.
    • Excellent communication skills, both written and verbal.
    • Problem-solving skills with a customer-focused mindset.
    • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary and performance bonuses.
  • Health insurance.
  • 401(k) with company match.
  • Clear career path with numerous opportunities for professional development and growth.
  • Paid time off and holidays.

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