Database Administrator

2 days ago

Austin, Texas, United States Q2 Software, Inc. Full time
About Q2 Software, Inc.

At Q2 Software, Inc., we're passionate about building strong, diverse communities by strengthening their financial institutions. Our mission is to deliver innovative mobile banking platforms and technology solutions globally, serving over 22 million end users across 1,300 financial institutions and fintech clients.

What We're Looking For

We're seeking a skilled SQL Database Administrator to join our Database Operations Team. This team is responsible for the operation and delivery of our customer-facing Software as a Service (SaaS) and custom hosting products. The successful candidate will perform daily operational processes, troubleshoot events, and fulfill customer requests for database services. This role will work alongside Database Engineers and Database Reliability Engineers, with opportunities for advancement.

A Typical Day

The ideal candidate will perform monitoring, administration, repair, and maintenance of SQL databases within customer-hosted environments. They will actively contribute to the configuration, layout, and performance tuning of production infrastructure. The candidate will respond to service requests, troubleshoot issues, and assist with customer implementations and upgrades. They will also support requests for unscheduled database backups and restores, attend weekly meetings, and participate in rotating 24x7 on-call support coverage for data center-related issues. Additionally, the candidate will perform maintenance-related activities during scheduled weekend maintenance windows, create and update existing documentation of processes and procedures, and ensure adherence to security, availability, confidentiality, and privacy policies and controls. The candidate will also participate in capacity management, expansion, and growth planning.

Requirements

We're looking for a candidate with excellent critical thinking skills, a Bachelor's degree in a relevant field, and a minimum of 5 years of related experience. The ideal candidate will have a working knowledge of SQL and Windows, knowledge of AWS and Azure, and the ability to detect and troubleshoot database-related CPU, memory, I/O, disk space, and other resource contention issues. The candidate must be able to exercise judgment within defined procedures to determine appropriate action and have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment. Familiarity with Agile Development Practices and knowledge of various high availability and disaster recovery solutions are also desirable. A Bachelor's degree in Computer Science or equivalent is required, and certifications or an interest in pursuing certification are a plus. The position requires fluent written and oral communication in English, and applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

We offer a range of benefits, including hybrid work opportunities, flexible time off, career development and mentoring programs, health and wellness benefits, community volunteering and company philanthropy programs, and employee peer recognition programs. Click here to find out more about the benefits we offer.

Community Involvement

We're committed to giving back to the community through our Q2 Spark Program, Q2 Philanthropy fund, and employee volunteering programs. We support organizations that promote diversity and success in leadership and technology, such as the African American Leadership Institute and The Trevor Project. We also support organizations that help LGBTQ communities, veterans, and those in need, such as Resource Center, JDRF, and Homes for our Troops. At Q2, we strive to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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