Member Support Specialist

3 weeks ago


San Jose, California, United States Taymax Group Full time

About Our Company: Taymax Group is committed to providing a high-quality fitness experience in a welcoming and non-intimidating environment. Our Judgement Free Zone is designed to empower individuals to reach their fitness goals, and we're looking for like-minded professionals to join our team.

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Job Summary: As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

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Key Responsibilities:

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  • Greeting and Checking-In Members: Greet members, prospective members, and guests, providing a superior level of customer service. Check members into the system and ensure a smooth check-in process.\
  • Phone and In-Person Interactions: Answer phones in a friendly manner, assist callers with various questions, and provide accurate information regarding club policies and services.\
  • Prospective Member Tours and Sign-Ups: Take prospective members on tours of the facility, explain the benefits of membership, and assist with sign-ups, calculating rates and monthly payment amounts as needed.\
  • Account Management and Cleaning: Facilitate updates to member accounts, respond to member questions and concerns in a timely and professional manner, and maintain the neatness and cleanliness of the club, including daily assigned tasks within the first hour of shift.\
  • Teamwork and Communication: Collaborate with the Club Manager and Assistant Manager to ensure seamless operations, communicate effectively with team members, and elevate member concerns to management as needed.
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Qualifications and Requirements: To be successful in this role, you must have a high school diploma/GED equivalent, be at least 18 years old, have basic computer proficiency, and possess excellent communication and customer service skills. A passion for fitness and health is also essential.

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Salary and Benefits: We offer a competitive salary range of $17.75 - $18.25 per hour, depending on experience. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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