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Technical Support Specialist

2 months ago

Grass Valley, California, United States AJA Video Systems Full time
Job Title: Technical Support Technician

We are seeking a highly skilled Technical Support Technician to join our team at AJA Video Systems. As a Technical Support Technician, you will be responsible for providing technical assistance to end-users and dealers for our entire product line.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop connection
  • Diagnose and resolve technical issues with AJA products
  • Communicate technical data back to other members of Technical Support and Product Management
  • Work with clients to define their needs and ensure their satisfaction
  • Document ongoing customer cases for Product Management/Engineering review
Requirements:
  • High school diploma or equivalent experience
  • Two years of post-secondary education in electronics or related field
  • At least five years of experience in the video industry
  • High level of computer hardware and software experience on both Mac and Windows
Desirable Skills and Experience:
  • Ability to balance technical issues and communicate with both technical and non-technical clients
  • Unique blend of people-skills and technical savvy
  • Ability to stay current with product lineup, computer, video, and film technology
  • Knowledge of digital and analog video and audio standards
  • Comprehensive understanding of networking standards and protocols
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading company in the video industry
  • Chance to work on a variety of projects and products
  • Collaborative and dynamic work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about video technology, we encourage you to apply for this exciting opportunity.