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Clinical Liaison

2 months ago

Frisco, Texas, United States VeroHealth Inc. Full time

Position Overview

Company: VeroHealth Inc.

At VeroHealth, we are dedicated to enhancing the health and well-being of our patients by providing a comprehensive range of home medical equipment and tailored services. We are expanding our operations and seeking passionate individuals who are committed to improving patient health outcomes.

Role: Clinical Liaison - Sleep Health Educator for PAP Device Setups

As a Clinical Liaison at VeroHealth, you will be instrumental in connecting patients with our respiratory therapy services. This position involves collaboration with our Respiratory and CPAP/BiPAP Program Managers and Sales Representatives to facilitate both in-lab and at-home care. Your responsibilities will include patient education, equipment setup, and managing documentation within our electronic medical record (EMR) system.

Key Responsibilities

  • Thorough Equipment Setup: Provide detailed demonstrations and hands-on training for respiratory therapy devices in various environments, ensuring all procedures are properly documented.
  • Customized PAP Device Management: Oversee the setup of PAP devices in diverse settings, offering flexible support beyond regular business hours.
  • Patient Compliance & Technical Assistance: Offer ongoing technical support to patients, guiding them through their treatment plans and utilizing compliance tracking systems to ensure optimal outcomes.
  • Scheduling & Coordination: Effectively manage the scheduling and execution of new CPAP/BiPAP device setups, along with processing follow-up orders and requests.
  • Patient and Physician Communication: Act as the primary liaison for patients and their referring physicians, ensuring effective communication of treatment plans and medical recommendations.
  • Emergency Support & Inventory Management: Provide prompt assistance for urgent equipment needs and help maintain accurate inventory levels of respiratory therapy supplies.
  • Educational Outreach: Educate patients and caregivers on the proper use and maintenance of equipment, addressing questions and concerns, and informing them about their rights and financial obligations.
  • Insurance Verification & Documentation: Initiate and manage the insurance verification process, clearly communicating coverage options and financial responsibilities to patients while ensuring timely collection of necessary documentation.
  • Promotion & Service Development: Participate in promotional activities and service visits to advocate for VeroHealth's offerings, contributing to the development of referral networks and continuous service improvement.
  • Safety & Compliance: Adhere to all safety protocols, including the use of Personal Protective Equipment (PPE) and infection control measures.

Skills and Competencies

  • Extensive Product Knowledge: Strong understanding of durable medical equipment (DME) and related services.
  • Effective Communication: Ability to convey information clearly and effectively, both verbally and in writing.
  • Customer-Focused Approach: Exceptional customer service skills with a focus on patient satisfaction.
  • Independent & Collaborative Work: Ability to work autonomously while thriving in a team environment.
  • Analytical & Problem-Solving Skills: Strong attention to detail and problem-solving capabilities.
  • Organizational Skills: Proficient in managing multiple priorities and projects with effective time management.
  • Confidentiality & Ethics: Commitment to confidentiality and ethical standards in handling sensitive information.
  • Technical Proficiency: Advanced computer skills, including familiarity with Microsoft Office and EMR systems.

Qualifications

  • Education: High School Diploma or GED equivalent.
  • Experience: Minimum of two years of experience in Home Medical Equipment (HME) is required.
  • Driver's License: Must possess a valid and unrestricted driver's license.

VeroHealth is committed to fostering an inclusive and diverse workplace where all employees are respected and valued. We provide equal employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic.