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Retail Store Operations Manager

2 months ago

Petaluma, California, United States GNC Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at GNC. As a key member of our store operations team, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager.

Key Responsibilities
  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators.
  • Loyalty Programs: Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Merchandising: Monitor best sellers, identifies product demand, and updates SM regarding trends.
  • Community Engagement: Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Product Knowledge: Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
  • Team Supervision: Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM.
  • Training: Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information.
  • Store Security: Ensures company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partners with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern.
  • Store Maintenance: Keeps store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
Qualifications
  • Education: Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Experience: 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • Skills: High degree of proficiency MS Office Suite, Outlook & Internet applications; Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills; Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Personal Qualities: Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients; Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Physical Demands: Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Regularly/Occasionally lift and/or move up to 50 pounds.