Service Excellence Manager

3 days ago


Ann Arbor, Michigan, United States Burlington Full time

At Burlington, we are seeking a Service Excellence Manager to join our team. In this role, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

Key Accountabilities:

  • Develop and maintain relationships with customers to understand their needs and preferences.
  • Work collaboratively with the store team to develop and implement strategies to improve customer satisfaction and retention.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Minimum 1 year of experience in retail customer service or a related field.
  • Strong communication and interpersonal skills.
  • Able to work a flexible schedule including evenings, weekends, and holidays.

Salary: $15 - $15 per hour


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