Customer Service Representative

3 days ago


Glendale, California, United States Car Pros Automotive Group Full time
{"h1": "Customer Service/Product Specialist Job Description"} Job Summary

We are seeking a highly motivated and customer-focused Customer Service/Product Specialist to join our team at Car Pros Automotive Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring every guest receives excellent service, and driving sales growth.

Key Responsibilities
  • Answer incoming calls, schedule sales appointments, confirm appointments, reschedule "no show" appointments, and log all customer contact and/or attempts into Vin Solutions.
  • Use CRM workplan to make required number of outgoing customer contacts (calls & emails).
  • Follow prescribed guidelines when responding to internet leads.
  • Respond to customer website requests (internet inquiries).
  • Greet guests at the dealership.
  • Conduct product presentations and demonstration drives.
  • Work with sales managers to finalize terms and conditions of purchase or lease.
  • Deliver new vehicles to customers, ensuring high-quality service with every guest interaction.
  • Assist in setup and maintenance of dealership displays.
  • Attend, participate, and/or complete required training meetings/courses.
  • Meet or exceed minimum performance standards set forth by supervisor.
  • Follow Car Pros standards regarding dress code.
  • Wear Car Pros Employee ID Badge daily.
  • Other duties as assigned.
What We Offer

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our comprehensive benefits program includes:

  • Medical, dental, vision, short/long term disability, and basic life/AD&D insurance after 60 days of employment.
  • Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental, and vision insurance for employees.
  • Employees can enroll in the company's 401k plan after one year of service.
  • Employees will accrue one hour of personal time off for every 30 hours worked.
  • Pay: $22/hour.
Requirements

To be successful in this role, you will need:

  • Excellent written and verbal communication skills.
  • Willingness and ability to learn and information required to become a product expert.
  • Ability to complete a workplan unsupervised.
  • Genuine concern and dedication to helping people.
  • Customer service or retail experience.
Why Join Our Team?

At Car Pros Automotive Group, we value our team members and offer a positive working environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

Equal Employment Opportunity

Car Pros Automotive Group is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

Contact Information

For more information about this opportunity, please contact [insert contact information].

Disclaimer

Car Pros Automotive Group reserves the right to modify or withdraw this job posting at any time without notice. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Language

This job description is available in English.

Language Code

en



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