Customer Service Account Manager

3 weeks ago

Montville NJ USA, United States Workonomics Full time

Job Summary:

Workonomics is seeking a highly skilled and dynamic Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.

Key Responsibilities:

  • Client Communication: Develop and maintain strong relationships with clients through regular communication, ensuring their needs are met and exceeded.
  • Business Development: Identify new business opportunities and develop strategies to drive revenue growth.
  • Account Management: Manage client accounts, ensuring timely and effective resolution of issues and concerns.
  • Data Analysis: Collect and analyze data to gain insights into client behavior and preferences.
  • Process Improvement: Continuously evaluate and improve processes to enhance client satisfaction and experience.
  • Product Knowledge: Stay up-to-date on company products and services, ensuring accurate and effective communication with clients.
  • Collaboration: Work closely with internal departments to ensure seamless client service and support.

Requirements:

  • Education: Bachelor's degree in sales, marketing, or a related field.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Adaptability: Ability to adapt to changing client needs and priorities.
  • Product Knowledge: Extensive knowledge of company products and services.

Language: English (en-US)

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