Data Center Network Engineer
4 weeks ago
Job Summary: We are seeking a highly skilled Data Center Network Engineer to join our team at Software People, Inc.
Responsibilities:
* Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
* Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers
* Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
* Configure and test Emergency Communications network infrastructure
* Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers
* Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
* Technical support and oversight for vendor managed ESInet services and systems
* Technical support for Public Safety Unified Communications systems and services
* Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
* Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
* Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results
* Provide Emergency Communication technology asset management support
Requirements:
* 8+ years of experience working in a data center or in the field supporting related work
* 4+ years of experience in network support, LAN/WAN troubleshooting
* 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP)
* 4+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
* Working knowledge of networking hardware and topologies
* Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
* Working Knowledge of computing systems and hardware
* Experience with LEC circuits termination and turn-up
* Ability to perform physical work related to the job
* Ability to follow detailed job documents
* Must be willing to travel within the NYC region to meet customer SLA's
* Must be willing to work on-call, after hours and weekends when required
* Bachelor's degree from an accredited college in computer science or related area of study
* Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
* Experience with Emergency Communications infrastructure, systems, applications, and related technologies
* Knowledge of E911 call routing, selective routing, trunking, and location-based routing
Preferred:
* Knowledge of DMS and ACD systems
* Knowledge of ANI / ALI services and functionality
* Knowledge of 9-1-1 Call Handling Systems
* Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
* Knowledge of NG9-1-1 ESINET call routing
* Knowledge of SMS, RTT, TCC routing, SMS aggregation
* Knowledge of GIS and location-based identification systems
About Us:
Software People, Inc. is a leading provider of software solutions for the emergency communications industry. We are committed to delivering high-quality products and services that meet the needs of our customers.
How to Apply:
If you are a motivated and experienced Data Center Network Engineer looking for a new challenge, please submit your resume and cover letter to us.
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