Senior Network Operations Center Engineer

4 weeks ago

Brooklyn, New York, United States Skywire Networks Full time
Job Title: Senior Network Operations Center Engineer

Skywire Networks is seeking a highly skilled Senior Network Operations Center Engineer to join their team. The successful candidate will be responsible for overseeing all Change Management activity, Network Management Systems, Chronic Reviews, and Post-Mortem RCA efforts.

Key Responsibilities:
  • Support the NOC Technician team with overflow support, performing tasks and responsibilities similar to NOC Technicians.
  • Serve as the technical escalation point for NOC Technicians, providing advanced level support to the NOC Technician Team and their customer(s) when required.
  • Develop and implement training documentation and provide hands-on training to the NOC Technician team.
  • Daily Network Monitoring and Alarm Administration, identifying network faults and initiating the restoration process.
  • Lead the NMS team, working with Engineering to implement policies to streamline and improve network surveillance and monitoring.
  • External Change Management oversight, fielding partner carrier/vendor maintenance notifications, assessing network and customer impact, and making prudent business decisions.
  • Internal Change Management Lead, creating, administering, and executing Internal Change Management events stemming from Network Impairments.
  • Technical Control Advisory Board, serving as a decision-making body responsible for evaluating and endorsing network modifications originating outside of the NOC.
  • Chronic Issue Investigation and Analysis, engaging Equipment Vendor TAC groups for support when warranted.
  • Service Assurance, investigating and mitigating network defects without an apparent and immediate fix.
  • Post-Mortem Analysis and RFO creation & distribution.
Requirements & Skills:
  • Positive attitude and strong work ethic conducive to working as part of a team.
  • Must possess a sense of urgency, be self-motivated, and be able to work in a fast-paced environment.
  • Detailed Oriented with excellent oral and written communication skills.
  • Hands-on experience with routers, switches, hubs, bridges, RF Design, etc. ideally within a multi-site environment.
  • Experience working in an NMS environment for a Network Service provider, with Solarwinds experience being a plus.
  • Experience with or knowledge of most of the following: MPLS, TCP/IP, Radius, BGP, OSPF, RSTP, SNMP, PPPoE, Packets, and SIP.
  • Experience with the troubleshooting, upgrades, and maintenance of Network Infrastructure with a strong focus on Juniper devices and Juniper Networks technologies.
  • Current or relevant experience with Windows Server Administration including knowledge or experience with DNS and DHCP.
  • Demonstrate knowledge and experience using Juniper EX, MX, ACX, and SRX equipment in a metro-ethernet environment.
  • Strong problem-solving and analytical skills.

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