Stratford Solutions Inc. Seeks Experienced Emergency Communications Engineer
1 month ago
Stratford Solutions Inc. is seeking a highly skilled Emergency Communications Engineer to join our team. The ideal candidate will have extensive experience in emergency communications infrastructure, systems, and applications.
Key Responsibilities:
- Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
- Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers
- Deployment of and support for Emergency Communications network infrastructure, including racking and cabling equipment
- Configure and test Emergency Communications network infrastructure
- Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers
- Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS, and RTT technology and services
- Technical support and oversight for vendor-managed ESInet services and systems
- Technical support for Public Safety Unified Communications systems and services
- Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications
- Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation
- Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results
- Provide Emergency Communication technology asset management support
Requirements:
- 8+ years of experience working in a data center or in the field supporting related work
- 4+ years of experience in network support, LAN/WAN troubleshooting
- 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless, and VoIP)
- 4+ years of experience using documentation tools (MS Excel, MS Visio, MS Word, etc.)
- Working knowledge of networking hardware and topologies
- Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
- Working knowledge of computing systems and hardware
- Experience with LEC circuits termination and turn-up
- Ability to perform physical work related to the job
- Ability to follow detailed job documents
- Must be willing to travel within the NYC region to meet customer SLA's. Must be willing to work on-call, after hours, and weekends when required
Desirable Skills/Experience:
- Bachelor's degree from an accredited college in computer science or related area of study
- Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
- Experience with Emergency Communications infrastructure, systems, applications, and related technologies
- Knowledge of E911 call routing, selective routing, trunking, and location-based routing
- Knowledge of DMS and ACD systems
- Knowledge of ANI / ALI services and functionality
- Knowledge of 9-1-1 Call Handling Systems
- Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
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