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Guest Services Representative

2 months ago

Grand Junction, Colorado, United States Oak View Group Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Oak View Group. As a key member of our Guest Services Team, you will play a vital role in ensuring that our guests have an exceptional experience at our venues.

Key Responsibilities
  • Prepare the Venue: Ensure that your assigned section is ready for guests, including wiping down seats and identifying potential hazards.
  • Welcome Guests: Greet patrons with a smile and provide helpful assistance as they enter the venue.
  • Manage Ticketing: Scan event tickets to ensure that guests have the correct ticket for entry.
  • Assist Guests: Help guests locate their seats, restrooms, concessions, and other amenities.
  • Monitor the Venue: Be alert to potential hazards and report incidents to your supervisor.
  • Enforce Policies: Ensure that all building policies and procedures are followed to maintain a safe environment for guests.
  • Manage Crowds: Help manage the flow of large crowds and ensure that guests are able to move safely through the venue.
  • Verify Age Requirements: Check identification to verify age requirements for the purchase of alcohol.
  • Ensure Safety: Be knowledgeable about emergency evacuation procedures and assist guests in case of an emergency.
Requirements
  • Experience: Previous experience in a hospitality or entertainment environment is preferred.
  • Customer Service Skills: Excellent customer service skills and the ability to handle difficult situations with a positive attitude.
  • Physical Demands: Ability to stand for long periods of time and occasionally lift up to 25 pounds.
  • Schedule: Flexible schedule with evening and weekend availability, and some daytime availability preferred.
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We are committed to creating exceptional experiences for our guests and providing a positive and inclusive work environment for our employees.