IT Business Analyst

4 days ago

Orlando, Florida, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our 114,000 colleagues serve people in more than 160 countries.

Job Summary

This position works out of our Orlando, FL location in the BTS division. The successful candidate will assist in assessing and reviewing knowledge intakes and logs it in Planner tasks.

Key Responsibilities:

  • Assist in evaluating requests for update or creation of new KB articles.
  • Submits and monitors proposed KB modification and/or creation of new articles.
  • Communicates any new articles, changes to existing articles or retirement of existing articles to GSD team via GSD communications mailbox.
  • Participates in auditing KB articles and other Knowledge Management projects.
  • Participates in weekly KB review with Wipro and the KM Team.
  • Assist in providing necessary training to Wipro GSD staff when new process or changes made with existing support process.
  • Updates Teams Planner bucket for program specific area(s).
  • Contributes to GSD Role Intake form related to program.
  • Attends program meetings with program team members and separately with management.
  • Participates in GSD or RDS projects when assigned or applicable.
  • Attend Operations Huddle meetings when possible or applicable.
  • ServiceNow GSD Intake and Testing:
    • Assist in assessing and reviewing ServiceNow GSD intakes and logs it in Planner tasks.
    • Assist in evaluating type of intakes (Issue, General Request or Demand Intake) in every request received.
    • Submits incident, requests or demand intake tickets and monitors completion.
    • Participates in ServiceNow items meetings.
    • Participates in ServiceNow regression testing.
    • Assist in writing and maintaining test scripts.
    • Assist in consolidating test results.
    • Participates in checking upcoming stories and release items.
    What We Offer

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

We offer:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save (student debt program and FreeU (education benefit - an affordable and convenient path to getting a bachelor's degree.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us on /Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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