Overnight Shift Leader

1 week ago

Trenton, New Jersey, United States Applegreen US Full time
Job Title: Overnight Shift Leader

At Applegreen USA, we're looking for a skilled Overnight Shift Leader to join our team. As a Shift Leader, you'll be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements.

Key Responsibilities:
  • Lead the activities of team members on shift.
  • Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
  • Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
  • Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
  • Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
  • Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
  • Stock, clean, and sanitize workstation and equipment.
  • Actively cross-sell and up-sell products.
  • Maintain a solid knowledge of products and services available in the plaza.
  • Assist in the training of new team members.
  • Follow required brand standards, food safety requirements, as well as all company policies and procedures.
  • Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
Requirements:
  • Cash handling and customer service experience required.
  • Shift supervisor or leadership experience preferred.
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Able to stand and walk for an extended period of time.
  • Frequently bend, twist, lift and carry at least 40 pounds.
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Available to work a flexible schedule including days, nights, weekends, and holidays.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

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