Overnight Shift Supervisor
1 week ago
At Applegreen USA, we are seeking a highly motivated and experienced Overnight Shift Supervisor to join our team at our Burger King location.
Key Responsibilities:
- Lead shifts by ensuring team members provide exceptional customer service and follow all brand standards and food safety requirements.
- Assist in training newly hired team members and monitor for compliance with cash handling policies and procedures.
- Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and resolving customer complaints.
- Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
- Ensure proper food handling procedures are followed, including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
- Complete a variety of kitchen-related tasks, including prepping, thawing, cooking, packaging, wrapping, and cleaning.
- Stock, clean, and sanitize workstation and equipment.
- Actively cross-sell and up-sell products.
- Maintain a solid knowledge of products and services available in the plaza.
- Assist in the training of new team members.
- Follow required brand standards, food safety requirements, as well as all company policies and procedures.
- Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
Requirements:
- Cash handling and customer service experience required.
- Shift supervisor or leadership experience preferred.
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
- Able to stand and walk for an extended period of time.
- Frequently bend, twist, lift and carry at least 40 pounds.
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
- Available to work a flexible schedule including days, nights, weekends, and holidays.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
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