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3rd Shift/Night Audit Guest Services Agent

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure accurate and timely processing of guest transactions
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
Working Conditions

The Guest Services Agent will work in a hotel environment, interacting with guests and colleagues in a professional and courteous manner. The position requires the ability to stand for long periods, lift up to 20 pounds, and work in a fast-paced environment.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world, with over 9,000 hotels in more than 80 countries. We offer a diverse collection of hotel experiences, united by the richest and simplest rewards program in the business.