Guest Service Agent

2 weeks ago


Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time
Guest Service Agent

Waldorf Astoria Orlando is seeking a skilled Guest Service Agent to join their Guest Services Team. As a key member of the team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming experience.
  • Process guest check-ins and check-outs, handling room assignments, payments, and other related tasks.
  • Provide personalized service, responding to guest inquiries and resolving issues in a timely and efficient manner.
  • Upsell hotel services and facilities to maximize room occupancy.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including weekends and holidays.
What We Offer:
  • A competitive hourly rate of $19.50.
  • A comprehensive benefits package, including medical insurance, mental health resources, and paid time off.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.

At Waldorf Astoria Orlando, we are committed to providing exceptional guest experiences and creating a positive work environment for our Team Members. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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