Residential Support Staff Member

4 weeks ago


Waltham, Massachusetts, United States Middlesex Human Service Agency Full time

Job Title: Residential Support Staff Member

Job Summary:

Middlesex Human Service Agency (MHSA) is a leader in providing essential services that address the needs of vulnerable populations. We are passionate about our mission to uplift and support individuals and families across the region.

Key Responsibilities:

  • Maintain accurate log entries to ensure the safety and well-being of our residents.
  • Perform regular hourly rounds inside and outside of the program to maintain a clean and safe environment.
  • Conduct bedroom checks to ensure resident safety and maintain confidentiality.
  • Complete all required documentation in an accurate and timely manner, including incident reports.
  • Attend staff meetings as required to stay informed and contribute to team discussions.
  • Ensure client/resident safety and cleanliness of the House at all times.
  • Ensure all sidewalks, porches, stairs, and doorways are clear of debris, snow, and other obstacles to allow proper access and egress.
  • Consistently follow all Program policies and protocols in all Program functions.
  • Facilitate and/or supervise urine drug-screening collection processes and the administration of medications in accordance with Program-specific policies and BSAS protocols.
  • Protect the integrity and confidentiality of the clients and Program at all times.
  • Be present and punctual for all assigned shifts.
  • Conduct fire drills using the evacuation plan.
  • Abide by all MHSA policies regarding boundaries, confidentiality, and ethical standards at all times.
  • Attend in-service and outside training as directed by the Program Director.
  • Various other responsibilities as assigned by the Program Director or Assistant Program Director to ensure proper functioning of the program.

Requirements:

  • High School Diploma or GED required.
  • Demonstrated reliable attendance and punctual reporting for work. Experience working with a diverse population is preferred.
  • Excellent interpersonal skills.
  • Competent written and oral communication skills.
  • Ability to work as part of a team.
  • CPR/AED and First Aid Certification (MHSA will provide training opportunities).
  • Valid ID required.
  • Reliable personal transportation for work activities required.
  • Bilingual (English/Spanish) preferred.

Benefits:

  • $19.00 per hour.
  • Opportunities for professional development and clear paths to career advancement.


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