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Product Support Engineer

1 month ago

Roswell, New Mexico, United States ABB Full time
Job Summary

We are seeking a highly skilled Product Support Engineer to join our team at ABB. As a key member of our Robotics and Discrete Automation division, you will provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.

Key Responsibilities
  • Provide technical support to customers, identifying and resolving technical issues related to our products and services.
  • Collaborate with cross-functional teams to develop and implement solutions to customer problems.
  • Develop and maintain technical documentation, including user manuals, technical notes, and other supporting materials.
  • Participate in training and development programs to stay up-to-date with the latest technologies and industry trends.
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, Mechatronic Engineering, or related technical field.
  • Application development experience in a high-level language desirable, but not required.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the automation industry.