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Customer Service Representative

1 month ago

West Valley City, Utah, United States OneMain Financial Full time

Role Summary: We are seeking a skilled Customer Service Specialist to join our team at OneMain Financial. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding their accounts, insurance claims, and payment options.
  • Work collaboratively with the customer relations team to resolve complex issues and improve customer satisfaction.
  • Process extensions and due day change requests, ensuring compliance with company policies and procedures.
  • Perform other duties as assigned by the Customer Relations Team Lead.

Requirements:

  • High School Diploma or equivalent required.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package, including base pay and bonus potential.
  • A comprehensive benefits program, including health, dental, and vision coverage.

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