Customer Service Expert

3 weeks ago


Los Angeles, California, United States University of Southern California Full time
Job Overview
The University of Southern California is seeking a Lead Customer Service Representative to join our rapidly growing team in the Housing department. This role is an excellent opportunity for individuals who enjoy interacting with and helping guests, providing exceptional customer service, and maintaining the University's high standards for excellence.

Key Responsibilities:
- Provide customer service to students, faculty, staff, and external customers, ensuring full satisfaction without unnecessarily referring customers to other staff members.
- Offer information regarding policies and procedures, terms, and programs relating to the service area for students, parents, faculty, administrators, staff, and outside customers.
- Identify and prioritize problems and issues related to the service area, perform research, offer solutions, options, and strategies, and refer to appropriate persons or departments as needed.
- Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports.
- Represent the department to students, parents, faculty, administrators, staff, and other outside customers, acting as a representative at internal committee meetings as assigned.

Requirements:
- Minimum education: High School or equivalent. Combined experience/education as substitute for minimum education.
- Minimum experience: 1 year. Combined education/experience as substitute for minimum experience.
- Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
- Demonstrate a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.

Salary and Benefits:
The hourly rate range for this position is $18.93 - $24.69. As a member of the Trojan Family, employees are connected by the traditions and history that make us proud to be Trojans. We offer a wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being.

About the Company:
USC has great minds that transform the world with their talents and research. We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees. We are an equal opportunity employer, valuing and promoting diversity and inclusion in the workplace.

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