Service Delivery Expert
4 days ago
Kahn Air Conditioning is a reputable company with a strong focus on customer satisfaction.
We are seeking a highly skilled individual to join our team as a Service Delivery Expert, responsible for delivering exceptional service to our valued customers.
This role involves handling customer inquiries, coordinating service appointments, and resolving issues efficiently.
Main Responsibilities:
- Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency.
- Provide information about our HVAC services, address concerns, and assist with scheduling appointments.
- Maintain accurate records of customer interactions and service requests.
Requirements:
- Previous experience in customer service, preferably in the HVAC industry, is desirable but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to think on your feet and resolve issues efficiently.
- Detail-oriented with the ability to manage multiple tasks and appointments simultaneously.
Estimated Salary: $62,000 - $72,000 per annum depending on experience.
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